Terms of Business

Information regarding Tracy L Pass School of Motoring :

Tracy L Pass, fully qualified Grade A Driving Instructor, will be the Driving Instructor with no substitute Instructor.

A fully insured, fit for purpose, dual-controlled car will be provided for driving lessons.

The full lesson is always used and is never cut short.

No part of a lesson is ever used to fill up with fuel or conduct any personal business by the Driving Instructor.

Every effort is made to arrive on time for lessons, however if, due to unforeseen circumstances, the Instructor is late then the lesson will be rolled over in order that no time is ever lost by the Customer.

The National Standards for Driver and Rider will be strictly adhered to at all times together with providing a professional and safe environment to learn in.

Terms and Conditions of Business :

Payment for any special offers, including Block Bookings, is required either before or on the first lesson. This payment in advance, if not used, will expire 6 months after receipt of payment.

Please note that the purchase of a Special Offer or Block Booking, if cancelled within 48 hours of purchase and before driving lessons have commenced, is fully refundable. However, if a Special Offer or Block Booking is cancelled after this point or the Practical Test has been taken and passed before the completion of the prepaid Block Booking, then it is subject to a £70 cancellation fee. Once cancelled or Practical Test has been passed, no part of the remaining balance is transferable to additional training.

48 HOUR NOTICE must be given to cancel a driving lesson. If this notice is not given then the price of the lesson is payable.

Also, the following will result in the full lesson fee being charged for :

• Not being at the pre-arranged place on the correct day and time

• If the Instructor feels that the Customer is unfit to drive for example, through tiredness, alcohol or drugs

• If spectacles are required to be worn for driving but are forgotten

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COVID-19 GUIDLINES

Your Driving Instructor will contact you the day before your driving lesson to confirm that you are well and symptom free.

SYMPTOM FREE SELF-DECLARATION - you must not undertake a driving lesson if you or someone you live with has coronavirus symptoms.

FACE COVERINGS - If you have any symptoms of flu or cold then please inform your Instructor and as long as you feel well enough to drive and your temperature isn’t over 36.7, a face mask must be warn.

VEHICLE CLEANLINESS AND VENTILATION

Your vehicle will be cleaned in advance of your lesson using anti-viral spray or wipes to clean the passenger door handles inside and out, the dashboard and any other touch points (eg steering wheel, sat nav, mirror).

Air conditioning will not be used unless absolutely necessary. Windows will be open throughout the lesson to ensure appropriate ventilation.

All of the above has been put in place for your safety and the safety of others. Therefore, your co-operation in following these guidlines is very much appreciated. If you have ANY concerns or questions regarding ANY of these safeguards, please discuss with your Driving Instructor. By working together, we will ensure driving lessons are conducted safely but still in a relaxed and friendly environment conducive to learning and the enjoyment of driving.

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The Instructor reserves the right to withdraw the use of the training car for Test if the required standard is not reached.

If a Customer has any pre-existing medical conditions that could affect driving, these should be made known to the Instructor prior to commencement of lessons, this includes such things as dyslexia, dyscalculia, dyspraxia, aspergers syndrome, autism, history of epilepsy, panic attacks, learning difficulties of any kind, partial or total loss of hearing, colour blind etc. This information will be kept in the strictest confidence and will not be divulged to any third party, it is needed to ensure that you as the Customer receives the best and most appropriate level of tuition and care.